Freedom Biker Tours may occasionally update this Policy. When it does so, it will revise the “last updated” date at the top of this Policy, and will notify you of significant change, for example, by placing a notice on its website or by sending an email alert to you.
Because PIPA does not impose any requirements on Freedom Biker Tours’ collection, use, or disclosure of your business contact information or certain publicly available information, this Policy does not apply to such information.
This Policy applies to the personal information collected, used or disclosed by us when you visit our websites (www.freedombikertours.com and www.freedombikertours.ca) or social media pages, use an online or mobile application offered by Freedom Biker Tours, and when you participate in our surveys, contests or promotions or participate in our tours.
As part of its business activities, Freedom Biker Tours may collect some or all the following information from you, either directly or from various other sources (as noted below):
Freedom Biker Tours is accountable and responsible for protecting your personal information in its possession or custody, and will also take steps to require a comparable level of protection when the information is being processed or managed by a third party on Freedom Biker Tours’ behalf (examples of third party service providers include: food and beverage providers, accommodation providers, Harley Davidson motorcycle rental companies, EagleRider, participating Harley Davidson dealerships or other motorcycle rental entities, cultural and other attraction providers, and similar entities).
Please note that third party service providers used by Freedom Biker Tours may be located outside Canada - accordingly, your personal information held by such service providers may be accessible to law enforcement and/or regulatory authorities according to the applicable laws of such non- Canadian jurisdictions.
Freedom Biker Tours has designated a Privacy Officer to administer Freedom Biker Tours’ compliance with this Policy (see below).
Most of your personal information will be collected directly from you (e.g. through reservations, consent forms, etc.). Some of your information may be collected from other sources, such as financial institutions and publicly available sources, depending on Freedom Biker Tours’ relationship with you.
Freedom Biker Tours may collect, use, and disclose your personal information for the following purposes:
If Freedom Biker Tours wants to use your personal information for a new purpose, it will obtain your consent to do so unless the new use is otherwise authorized or required by law.
Freedom Biker Tours will not disclose your personal information for purposes other than those for which it was collected (as outlined above or specified at the time of collection), except with your consent or as required or authorized by law.
Freedom Biker Tours may disclose aggregate non-identifiable information (for example, statistics regarding resort or hotel usage, survey data) to trusted third party entities (such as Destination BC or similar tourism entities) for general industry analysis and promotional purposes.
Freedom Biker Tours will never sell your personal information to third parties.
Freedom Biker Tours will obtain your consent to collect, use, or disclose personal information, except where Freedom Biker Tours is authorized or required by law to do so without your consent. For example, Freedom Biker Tours may collect, use, or disclose personal information without your knowledge or consent if the information is publicly available, Freedom Biker Tours is obtaining legal advice, or Freedom Biker Tours reasonably expects that obtaining consent would compromise an investigation or proceeding. Other exceptions may also apply, according to applicable law.
Your consent can be given expressly, impliedly, or through an authorized representative such as a lawyer, agent, or broker. It can also be given verbally, in writing, electronically, through inaction (e.g. if Freedom Biker Tours notifies you (for example through this Policy) that it intends to collect, use or disclose your personal information for specified purposes and you do not object).
You may withdraw your consent at any time (subject to certain legal and contractual restrictions) if you give Freedom Biker Tours reasonable notice in writing. After Freedom Biker Tours receives such notice, it will inform you of the likely consequences of withdrawing consent, which may include its inability to provide certain services to you or to continue its relationship with you.
If you do not wish to receive promotional or marketing material from Freedom Biker Tours, you may opt out by emailing the Privacy Officer (see below) or by using the unsubscribe mechanism provided with promotional/marketing communications from Freedom Biker Tours.
Freedom Biker Tours will not collect personal information indiscriminately and will limit its collection of your personal information to what is reasonably necessary for the purposes which have been described above or at the time of collection. Freedom Biker Tours may also collect information as authorized or required by law.
Freedom Biker Tours will only use and disclose your personal information for the purposes which are listed in this Policy, purposes identified at the time of collection, or to which you have otherwise consented, or as authorized or required by law.
Freedom Biker Tours will keep personal information used to make a decision affecting you for at least one year after using it to make the decision.
Freedom Biker Tours will securely destroy, erase or make anonymous any documents or other records containing personal information as soon as it is reasonable to assume that: (a) the original purpose is no longer being served by retention of the information, and (b) retention is no longer necessary for legal or business purposes.
Freedom Biker Tours will take due care when destroying personal information to prevent unauthorized access to such information.
Freedom Biker Tours will make a reasonable effort to ensure that personal information it is using, or disclosing is accurate and complete. In most cases, Freedom Biker Tours will rely on you to ensure that your information is current, complete, and accurate. Freedom Biker Tours’ correction request process may be accessed by contacting the Freedom Biker Tours Privacy Officer (see below).
If you demonstrate the inaccuracy or incompleteness of personal information, Freedom Biker Tours will amend the information as required. If possible and appropriate, where requested, Freedom Biker Tours will send the amended information to third parties to whom such information has been previously disclosed.
If you challenge Freedom Biker Tours’ decision regarding the accuracy of your personal information and your challenge is not resolved to your satisfaction, Freedom Biker Tours will annotate the personal information under its control with a note that a correction was requested but not made.
Where a correction request is refused in whole or in part, Freedom Biker Tours will notify you in writing, giving the reason for refusal and outlining further steps which are available to you.
Freedom Biker Tours protects the personal information in its custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
Note that confidentiality and security may not be assured when information is transmitted through e-mail or wireless communication. If you provide us with your email address or contact information related to text messaging or similar electronic means of communication, we will assume you are comfortable with us using such communication mechanisms unless you expressly notify us otherwise.
You have a right to access your personal information held by Freedom Biker Tours, subject to certain exceptions set out in applicable law - if you wish to access your personal information, please contact the Freedom Biker Tours Privacy Officer (see below).
Upon written request and authentication of your identity, Freedom Biker Tours will provide you with your personal information under its control, information about the ways in which that information is being used and a description of the individuals and organizations to whom such information has been disclosed.
Freedom Biker Tours will respond with the requested personal information within 30 days or will provide written notice where additional time is required to fulfil the request. Freedom Biker Tours will inform you in advance of the cost to provide your information.
In some situations, Freedom Biker Tours may not be able to provide you with access to certain personal information. This may be the case where, for example, disclosure would reveal personal information about another individual, the personal information is protected by solicitor-client privilege, the information was collected for the purpose of an investigation or where disclosure of the information would reveal confidential commercial information that, if disclosed, could harm Freedom Biker Tours’ competitive position. Freedom Biker Tours may also be prevented by law from providing access to certain personal information.
Where an access request is refused in whole or in part, Freedom Biker Tours will notify you in writing, giving the reason for refusal and outlining further steps which are available to you.
If you have a complaint or concern regarding Freedom Biker Tours’ handling of your personal information, please contact the Freedom Biker Tours Privacy Officer (see below).
Any inquiries, complaints or questions regarding this Policy, any access or correction requests, or any questions/concerns regarding Freedom Biker Tours’ compliance with privacy legislation should be directed in writing to Freedom Biker Tours’ Privacy Officer as follows: